Return & Cancellation Policy

We want you to love every piece. Below are the terms for returns, replacements, cancellations and refunds.

Returns & Replacements

• We accept returns or replacements only for:
  • Damaged or defective items received
  • Missing items in your order
  • Incorrect product delivered
• How to initiate:
  1. Email support@adorntheory.com within 48 hours of delivery.
  2. Include your order number and clear photos/videos of the product and packaging showing the issue.
  3. Our team will review and respond within 2–3 business days with the next steps.
• Return conditions:

  Once approved, we’ll arrange a return pickup or guide you through the return process. Items must be unused, unworn, and returned in original packaging.

Cancellations

Orders can be cancelled before they are shipped by emailing support@adorntheory.com. Once an order has been shipped, it cannot be cancelled.

Refunds

After we receive and inspect your returned item, refunds or replacements will be processed within 7–10 working days. Refunds will be issued to the original mode of payment.

Non-Returnable Items

For hygiene and safety reasons, certain items such as earrings or customised products may not be eligible for return unless they are damaged or defective.